Please allow 1-3 business days for us to gather, pack, and curate the shipping label for your order. You will receive tracking information by email as soon as your package is ready to go!

Our standard shipping estimates 5-8 days before arrival. Unfortunately, due to the delays of USPS and other mail carriers, we do not offer delivery date guarantees nor process order refunds on the basis of shipping delays.

We currently do not offer exchanges. Please refer to our return policy if you would like to change your products purchased or are dissatisfied in any way.

If you are unsatisfied with your online purchase, please reach out to us via email (erin@fizzandfloral.com) to provide details. Please note that the following items are not eligible for refunds: gift cards, opened consumables, and sale items.

If we determine that your item(s) are eligible for refund, you can return items safely packaged to the below return address:

ATTN: 

Erin Byrski

Fizz & Floral

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once we have received the items and deemed them to be in perfect sellable condition, we will email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment. Please note the refund value will not include the shipping cost of your initial order.

Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@fizzandfloral.com